Return Policy
Kaitai Electronics Return & Refund Policy(Last Updated: June 5, 2025)
30-Day Satisfaction Guarantee
We stand by our products! If you’re unsatisfied for any reason, return unused/unopened items in original packaging within 30 days of delivery for a full refund or exchange.
Simple 4-Step Return Process
Notify Us
Email jacklian@oem-spd.com with:
Order number
Product name & reason for return
(Response within 24 business hours)
Repack Securely
➤ Include all original packaging, manuals, and accessories.
➤ Attach the provided return label (if applicable).
Ship It Back
✈️ Defective/wrong items: We cover return shipping (pre-paid label emailed to you).
✈️ Change of mind: Customer pays return shipping.
Receive Refund/Replacement
Refunds: Processed within 5 business days of warehouse receipt.
Replacements: Shipped within 3 business days after return approval.
Key Conditions
✅ Accepted Returns:
Unopened products (seal intact)
Defective/damaged items
Incorrect items shipped
❌ Not Covered:
Opened software/consumables
Custom-configured products
Damage from misuse or modifications
Warranty Claims
All products include a 6-year limited warranty against manufacturing defects.
Contact jacklian@oem-spd.com with:
Proof of purchase
Photos/video of the issue
Shipping & Fees
Return Type Shipping Cost Restocking Fee
Defective/Wrong Item Free (we pay) None
Change of Mind Customer pays None
Missing Parts/Damaged Box Case-by-case review None
Why Shop Confidently With Us
⭐ Transparency: No hidden fees.
⭐ Speed: Most refunds in 3-5 business days.
⭐ Global Support: Multilingual team (EN/ES/FR/DE).
⭐ Secure Payments: PCI-DSS compliant checkout.
Contact Information
Returns Portal: jacklian@oem-spd.com
Phone: +86-15858871868 (Mon-Fri, 1:00 AM - 9:00 AM GMT)
Response Time: 24 business hours
Follow Us
WhatsApp
+86 158 5887 1868
Room 203-63, Building 1, Area A, Zhuanqiang
Economic Park, Gaochun District, Nanjing City, China
Address
Link
|
|